XGC Software Inc. ("XGC", "we", "us", or "our") designs connected healthcare solutions that prioritize trust, transparency, and accessibility. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you interact with our websites, products, and services.
We follow privacy-by-design principles and only collect the information needed to deliver services, operate securely, and comply with legal obligations. By using our services, you consent to the practices described in this policy.
We collect information that you voluntarily provide, such as contact details submitted through forms, event registrations, or support inquiries. We also gather limited technical data, including IP addresses, browser types, and interaction logs, to maintain platform security and improve performance. Whenever possible, we de-identify or aggregate the data that we analyze.
Personal information enables us to respond to your requests, tailor communications, deliver contracted services, and support mission-critical operations. We process data under lawful bases, including fulfilling agreements, complying with statutory requirements, and advancing our legitimate interests in maintaining secure, reliable products.
We do not sell personal information. We may share limited data with trusted service providers who perform work on our behalf, provided they meet our security and confidentiality standards. We may also disclose information if required by law or to protect the rights, safety, and integrity of our users, partners, and platforms.
We retain personal information only for as long as necessary to meet the purposes described in this policy or as required by law. We employ administrative, technical, and physical safeguards proportionate to the sensitivity of the data to protect against unauthorized access, disclosure, or misuse.
You may request access to, correction of, or deletion of your personal information by contacting us at privacy@xgcsoftwareinc.com. Depending on your location, you may also have additional rights related to data portability, objection to processing, or restriction of processing.
XGC operates in jurisdictions with varying privacy requirements. When transferring data across borders, we implement appropriate safeguards such as contractual clauses, encryption, and access controls to ensure consistent protection.
We periodically review and update this Privacy Policy to reflect evolving regulations, technologies, and business practices. When substantive changes occur, we will adjust the "Last updated" date below and provide additional notice where required.
If you have questions or concerns about our privacy practices, please email privacy@xgcsoftwareinc.com or write to XGC Software Inc., #250 - 997 Seymour St., PMB# 1303, Vancouver, British Columbia, V6B 3M1, Canada. Mailing correspondence may be sent to 372 Bay Street, Suite 1800, Toronto, Ontario, M5H 2W9, Canada.
Last updated: January 5, 2025